Terms & Conditions

Last Updated: 05/03/2025

Welcome to GoFree Logistics! These Terms and Conditions ("Terms") govern your use of our website https://gofreelogistics.com/ ("Website") and our freight forwarding services. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Definitions

• "Company" refers to GoFree Logistics, including its affiliates, subsidiaries, and employees.

• "Customer" refers to any individual or business using our freight forwarding services.

• "Shipment" refers to any package, parcel, or freight handled by GoFree Logistics.

• "Website" refers to https://gofreelogistics.com/.

2. Services Provided

GoFree Logistics offers international freight forwarding services from China and the USA to destinations worldwide. Our services include:

• Freight forwarding by air and sea

• Package consolidation

• Customs clearance assistance

• Real-time shipment tracking

• Safe packing and handling

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete shipping details.

• Ensure all items shipped comply with local and international shipping regulations.

• Pay all applicable fees, including shipping charges, customs duties, and taxes.

• Refrain from shipping prohibited or illegal items.

4. Prohibited Items

The following items are strictly prohibited from shipment:

• Hazardous materials (e.g., explosives, flammable substances)

• Firearms, ammunition, and weapons

• Counterfeit goods and restricted pharmaceuticals

• Perishable food and live animals

• Any items prohibited by law in the destination country

GoFree Logistics reserves the right to reject or confiscate any prohibited items.

5. Pricing & Payment

• Shipping costs are based on weight, volume, destination, and shipping method.

• Payment must be made before shipment processing.

• We accept payments through bank transfers, credit/debit cards, and mobile payment platforms.

• All fees are non-refundable once a shipment has been processed.

6. Delivery Timelines

Estimated delivery times depend on the shipping method selected:

• Air Freight: 5-10 business days

• Sea Freight: 30-45 business days

Delays may occur due to customs clearance, weather conditions, or unforeseen events, and GoFree Logistics is not liable for such delays.

7. Liability & Insurance

• GoFree Logistics is not responsible for loss, damage, or delays caused by external factors such as customs regulations or carrier issues.

• Customers can purchase optional insurance for additional protection.

• In case of loss or damage, claims must be filed within 7 days of delivery.

8. Tracking & Notifications

Customers will receive a tracking number upon shipment confirmation. You can track your shipment in real-time on our Website.

9. Cancellation & Refund Policy

• Orders cannot be canceled once the shipment has been processed.

• Refunds may be issued only for duplicate payments or service errors on our part.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our Website. Continued use of our services constitutes acceptance of the updated Terms.

11. Contact Us

For any questions or concerns regarding these Terms, contact us at:

📧 Email: info@gofreelogistics.com
📞 Phone: 8165981572
📍 Address: No. 27F, Abel Oreniyi Salvation, Opebi, Lagos State, Nigeria

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.